REAL Assurance

The REAL Assurance Scheme has been set up by the Renewable Energy Association. It aims to guarantee a high quality experience for consumers wishing to buy or lease small generation units for their home, for a community building or for a small business.

REAL membership is a sign that the supplier has agreed to abide by the high standards as set out in the REAL Consumer Code. The REAL logo is a symbol of professional excellence.

Our members are dedicated to providing the clearest information, the highest quality customer service and the most appropriate systems before, during and after a contract is agreed.

As members of the REAL Assurance Scheme, Positive Footprint agrees to abide by the REAL Assurance Scheme Consumer Code. It covers all the factors that contribute to a high standard of consumer service, before, during and after a contract is agreed.

REAL Assurance Scheme Consumer Code

  • Clear information on the systems planned and their performance
  • Acceptable sales and marketing techniques
  • Arrangements for installing and connecting the system
  • The selection and quality of goods supplied
  • Details of the conditions of business that apply
  • The standard of any installation and other on-site work
  • Guarantees, and any maintenance and after-sales services needed
  • What action will be taken to deal with any problems, and arrangements for monitoring and continuously improving the code